At Chive, we personally inspect each piece before we ship to guarantee quality. Damaged or flawed items MUST be reported within 48 hours of receiving your shipment or the claim will not be honoured.
If the items you have ordered through www.chive.com are damaged in transit, please contact us at firstname.lastname@example.org with your Order Id # in the subject line. Someone will get back to you within 24 hours to let you know we will ship you a replacement.
If you have any problems with your retail order, please contact us, and/or follow the return instructions outlined below
Returning an Item if you are a Retail Customer
If there is nothing wrong with the quality of your vase and you simply decide you no longer want it, contact us within 48 hours of receiving it with the following information:
Order Id #, product code, reason for return/replacement, and contact details.
We will then provide you with a returns authorization number (RA)
Please send returned items to:
975 College St.
ON M6H 1A6
We ask that you email us your tracking number when you ship it back.
Once the product is received complete with original packaging with RA Number, we will provide you with a refund or exchange as quickly as possible; in busy times, this process can take slightly longer but will not be longer than 30 days. Refunds will be credited to the original purchaser’s credit card, minus a $3 restocking fee. The restocking fee covers the costs of the box, credit card transaction charges and taxes on postage. All gift recipients without sales receipts will be entitled to a non-refundable merchandise credit only.
We strongly recommend that you arrange for proof of delivery on returned items as we cannot accept responsibility for parcels lost in transit. Please note that proof of postage is not proof of delivery.