STATUS OF MY ORDER?
We will let you know via email when your order is ready for curbside pick up, or when the lovely folks at MDS have picked it up for courier delivery, and if we are shipping your planters via FedEx we will send the tracking information when it's left the Shop.
We ship our pots and saucers and vases and anything that won't die at the hands of FedEx, all across Canada. For shipments to the USA visit www.Chive.com and for shipments in the UK and Europe place your order at www.ChiveUK.com.
We deliver plant orders via courier within the GTA, please check the Postal Code to see you live in that zone. Otherwise, pop down to the shop for a pick or instore shopping
HOW DO I CHANGE QUANTITIES OR CANCEL AN ITEM IN MY ORDER?
If you forgot to add something, change or want to cancel your order then simply click on Order Update to email us with your modifications.
Please provide us with your name, the best phone number in which to reach you, the order confirmation number and what changes you need.
We are happy to make any amendments to your order, however once an order has been shipped, we can no longer make any alterations.
MY ORDER ARRIVED BROKEN!! WHAT NOW?
We carefully pack each and every order to ensure it's safe for travel, however, they are breakable items and can break from time to time. If you have received a broken item please contact us immediately click on AH! It's Broken to email us all about it. We will then email you with further instructions.
MY ORDER ISN'T WHAT I EXPECTED. HOW DO I SEND IT BACK?
We won't lie, our feelings might be a little hurt, all product descriptions contain measurements, materials and colors available, but please click on Not What I Expected to email us and we will provide you a returns authorization number and address in which to send it back.
