At Chive, we personally inspect each piece before we ship to guarantee quality. Damaged or flawed items MUST be reported within 48 hours of receiving your shipment from an online order or the claim will not be honoured.
Please note Plants are final sale. Exchange only on all ceramics and glass within 7 days purchased in store.
If the items you have ordered through www.chive.ca are damaged in transit, please click on Return Inquiries to email us explaining which item was received damaged. Add your Order Id # in the subject line and someone will get back to you within 24 hours to let you know we will ship you a replacement.
If you have any problems with your retail order, please contact us, and/or follow the return instructions outlined below
RETURNING AN ITEM
If there is nothing wrong with the quality of your vase and you simply decide you no longer want it, contact us within 48 hours of receiving it with the following information:
Order Id #, product code, reason for return/replacement, and contact details.
We will then provide you with a returns authorization number (RA), but are unable to provide a return label.
Please send returned items to:
837 Queen St. W, Toronto
ON M6J 1G1
We ask that you email us your tracking number to ensure a speedier refund.
Once the product is received complete with original packaging and RA Number, we will provide you with a refund as quickly as possible; in busy times, this process can take slightly longer but will not be longer than 30 days. Refunds will be credited to the original purchaser’s credit card, minus a $3 restocking fee. The restocking fee covers the costs of the box, credit card transaction charges and taxes on postage. All gift recipients without sales receipts will be entitled to a non-refundable merchandise credit only.
We strongly recommend that you arrange for proof of delivery on returned items as we cannot accept responsibility for parcels lost in transit. Please note that proof of postage is not proof of delivery.